Câu hỏi thường gặp

How to rent short-term/long-term apartments?

You can book apartments directly through our website or contact HOTLINE +84 944 185 995.

The booking process:

- Receiving requirements regarding budget, length of stay, and number of guests

- Consultation based on your needs

- Providing real photos and videos

- Arranging apartment viewing schedule

- Payment and contract signing for long-term rentals (6 months and above)

Can I view the apartment before booking?

You can view the apartment directly if you are in Ho Chi Minh City or view it online via video call with a consultant. Please contact HOTLINE +84 944 185 995 or send a message online to schedule a viewing.

What are the procedures for renting an apartment for foreigners?

Foreigners need to prepare:

- Passport valid for at least 6 months

- Valid Vietnam visa (tourist, business or other long-term visa)

- Documents proving purpose of stay (labor contract, business invitation letter,...)

- Deposit and payment according to agreement: HOME will support temporary residence registration at local police agencies according to legal regulations.

What do you need to prepare when renting an apartment for a business trip?

You need the original CCCD, provide contact information and pay the rent. HOME will provide a legal rental contract. If renting for a long time (over 30 days), we will support temporary residence registration according to regulations.

Can the apartment be rented by groups/companies?

Absolutely. HOME offers multi-bedroom apartments, suitable for groups of friends, colleagues and families.

In addition, we also support signing lease contracts with companies, issuing VAT invoices and business support services such as airport pick-up, laundry, and housekeeping.

What is the minimum/maximum rental period?

▪️ Minimum rental period is 1 night

▪️ Maximum rental period depends on the type of apartment and the agreement between the two parties, can be rented by day, week, month or year

Are there any discounts for long term or group rentals?

Yes, long-term tenants (from 3 months or more) and groups (from 3 people) often receive discounts on rent, free services such as housekeeping, laundry or vouchers to use common facilities such as swimming pools and gyms.

What forms of payment are available?

You can pay by the following methods:

▪️ Bank transfer/cash (VND or USD)

▪️ Credit/debit card (Visa, MasterCard, JCB)

▪️ E-wallet (Momo, ZaloPay,...)

Do you issue VAT invoices/contracts for companies?

Yes, HOME has a legal business license and supports VAT invoices for corporate customers. All contracts are clearly drafted, fully complying with legal regulations.

When renting an apartment, how much deposit is required and when will it be refunded?

▪️ For short-term rental (less than 1 month), the deposit is 5,000,000 VND

▪️ For long-term rental (over 1 month), the deposit will be equal to 1 month's apartment rent

The deposit will be refunded within 7 working days after check-out, if the apartment is not damaged and no additional costs are incurred.

What is the cancellation and refund policy?

Cancellation policies are often flexible to facilitate you:

▪️ For short-term rental (less than 1 month): Cancel the room at least 1 week before check-in date, customers will be refunded 100% of the deposit.

▪️ For long-term rental (over 1 month): Customers can change within 3 days from the date of deposit, after this time no refund will be given.

What amenities does the apartment have?

The apartment is fully equipped with high-class amenities, giving you the feeling of being at home, with outstanding utilities:

▪️ Modern interior, kitchen with full cooking utensils

▪️ Separate washing machine and dryer

▪️ High speed wifi

▪️ Smart TV, cable TV, entertainment applications

▪️ Two-way air conditioning

▪️ Building common facilities: swimming pool, gym, children's play area, BBQ,...

▪️ Security: 24/7 security, surveillance cameras, fire protection system

Does HOME have apartment cleaning service?

Yes, HOME offers free weekly apartment cleaning service and flexibility to accommodate your additional cleaning needs at a reasonable fee.

Is there support for temporary residence registration for foreigners?

Yes, HOME's staff with knowledge of laws and administrative procedures will assist you in registering temporary residence with the local police quickly.

Does the apartment have a separate work area?

Some apartments have a quiet working space design, creating comfort and convenience for you when working here.

Is there free parking?

Most buildings have parking, which may be free or charged depending on the regulations of each building.

What security and safety systems does the apartment have to ensure safety and privacy for customers?

The apartment is equipped with 24/7 security with guards, surveillance cameras, alarm systems and modern door locks, ensuring safety and privacy for you.

What are the general regulations regarding apartment pick-up and drop-off times?

Check-in time is after 14:00 and check-out time is before 12:00. If you need to stay after the specified time, an additional fee will apply. Please notify us in advance for timely support.

Can I check-in/check-out myself?

Many apartments apply automatic check-in/check-out technology with detailed instructions. Please contact HOTLINE +́84 944 185 995 for support with this automatic process.

Can I check-in early and check-out later than the specified time?

If you arrive early, you can leave your luggage or check in immediately if there is a place available. In case you want to stay longer than the specified time, please notify us in advance for support.

Am I allowed to bring pets?

Some apartments only allow small pets under 5kg. Please contact us in advance for current information.

Can I invite friends/relatives to stay with me?

You can invite friends or relatives to stay with you, but you need to notify and register according to security and residence regulations.

If there is a problem (damage, power failure, water loss,...), how to handle it?

You don't need to worry because there is a team of technicians supporting 24/7. You just need to contact HOTLINE +84 944 185 995 or message us online for timely support.

During the rental period, can I move to another apartment?

You can notify us when needed. HOME will consider and support changing the apartment depending on the actual situation.

Why should you choose HOME for your accommodation needs?

We are proud to be a reputable and professional apartment rental service provider in Ho Chi Minh City with the following advantages:

▪️ Prime location, within 3km radius from Tan Son Nhat airport

▪️ Quality apartment, fully furnished

▪️ Flexible rental period according to needs

▪️ Competitive and transparent prices

▪️ Professional, dedicated service

▪️ 24/7 customer support

What customer groups does HOME provide services to?

HOME supports many customer groups, including:

▪️ International guests: With a team of staff fluent in many languages (English, Korean, Japanese, Chinese) and deeply understanding of Vietnamese law and culture, HOME is ready to support tourists, experts and foreigners coming to work or live short-term and long-term in Ho Chi Minh City.

▪️ Individuals or groups of employees: HOME also supports individuals and/or employees on business trips in Ho Chi Minh City, helping them find suitable accommodation for short-term or long-term stays.

▪️ Individuals and families: HOME provides high-quality accommodation services for individuals and families who need to travel or visit relatives in Ho Chi Minh City.

Is HOME customer support available 24/7?

HOME's team of experts is always ready to support you 24/7, even on holidays and weekends.